Shipping policy
Shipping Policy (UK)
Last updated: 3rd October 2025
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays).
UK Shipping
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Standard Delivery (Royal Mail 2nd Class): 3–5 business days after dispatch
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Express Delivery (Royal Mail 1st Class): 1–3 business days after dispatch
Please allow up to 7 business days total for your order to arrive (processing + delivery).
Shipping Costs
Shipping costs are calculated at checkout and vary depending on order weight and destination.
Order Tracking
A tracking number will be provided (where available) once your order has been shipped.
Lost or Delayed Packages
We are not responsible for delays caused by couriers or customs. If your package is lost in transit, please contact us and we will assist in resolving the issue.
Delays
We always do our best to meet estimated delivery times, but delays can occur due to postal service issues or factors outside our control (e.g., strikes, weather conditions).
Shipping Address
Please ensure your shipping address is complete and accurate. We cannot be held responsible for orders that are undeliverable due to incorrect addresses provided at checkout.
Damaged Packages
If your package arrives damaged, please contact us at info@soulnbody.shop within 48 hours of delivery with photos so we can arrange a replacement or refund.