Return & Refund Policy

Returns
We accept returns within 30 days of delivery.
Items must be unused, unopened, and in original packaging.

 

How to Return
Email us at info@soulnbody.shop with your order number.
Send returns to:

 

Soul ‘n Body
22 Victoria Way
London, ENG SE7 7RE
United Kingdom

Customers pay return shipping unless the item is damaged or incorrect.

 

Refunds
Refunds are processed to your original payment method within 5-7 business days after approval.
Shipping costs are non-refundable.

Non-returnable items

• Opened or used skincare/personal care products

• Sale items

• Gift cards

 

Damaged or Incorrect Items
Contact us within 48 hours of delivery if your item is damaged or incorrect. We will arrange a replacement or refund.

Contact
info@soulnbody.shop

 

3rd October 2025